Frequently Asked Questions (FAQ)

Welldona is a platform that connects associations with notaries, lawyers, individuals and companies to increase their visibility and facilitate the discovery of general interest causes.

It is based on a simple conviction: every gesture counts, and associations must be made visible, understandable and accessible to enable these gestures.

For associations, Welldona helps structure their presence and increase their visibility.

For notaries and lawyers, the platform is a reliable and structured tool as part of their advisory missions.

For individuals and companies, it makes it easy to discover credible and verified causes.

Yes, Welldona is active on several social media platforms.

Feel free to follow, share and relay Welldona content, this also helps strengthen the visibility of associations.

• LinkedIn
• Facebook
• Instagram

Welldona offers several packages to adapt the level of visibility and communication of your association.

The Essential offer provides a basic presence with a descriptive card.

The BOOST offer enhances this visibility with enriched content and highlights.

The SIGNATURE offer provides premium visibility with more complete communication, while the Tailor-Made offer allows a fully personalized approach.

You can consult the details of the offers on the "Our Solutions" page of the site (https://www.welldona.com/en/billing).

1. Go to the home page (https://www.welldona.com/en) and click on "Join us", then select "Association" (directly accessible via the following url: https://www.welldona.com/en/signup).

3. Create your credentials to access your member area and manage your profile.

4. Verify that all information is accurate and complete before validating your registration.

Important: registration will only be validated if all information is correct and if the association's project corresponds to a general interest mission of ASBL type (social, cultural, educational, environmental or humanitarian impact).

Welldona is open to ASBLs, AISBLs, foundations as well as other non-profit structures. In this case, select "Other" during registration.

The organization must carry out a general interest activity of ASBL type, whether social, cultural, educational, environmental or humanitarian.

The legal name corresponds to the official legal name of your structure, as legally registered.

The trade name corresponds to the name that will be displayed on the Welldona platform. It can be simpler, more readable or more communication-oriented.

This verification is a strong guarantee of credibility and security for all Welldona users.

Once registration is complete, you access your member area, which allows you to complete your profile.

Before being visible online, your profile is validated by the Welldona team. This validation is based on human verification of the information and documents provided.

It is therefore essential that all information is correctly completed and that the required documents are submitted. This step guarantees the quality of associations on the platform, both for the associations themselves and for notaries, lawyers, individuals and companies.

The validation time may vary depending on the files.

However, if your profile is complete from the start and all requested documents have been correctly provided, validation can be done very quickly.

Good preparation beforehand therefore significantly speeds up the process.

Yes.

You can modify your profile at any time via your member area (accessible after login at https://backoffice.welldona.com/en/dashboard).

If your profile cannot be validated, the Welldona team will systematically contact you to explain the missing or blocking elements.

The goal is to support you in correcting the information and allowing the validation of your association.

Yes. From the back office, it is possible to add multiple users to give them access to your association's management area.

These users can then log in and manage the association's profile, according to needs (updating information, adding content, managing activities, etc.).

Access to the back office: https://backoffice.welldona.com/en/dashboard

Access to services is based on an annual subscription, automatically renewed unless cancellation is made at least three months before the due date.

Payment is made online securely via Stripe. Once payment is validated, an invoice corresponding to the chosen subscription is sent by email to the association.

If you have a discount code, it can be entered directly during the payment step on the Stripe platform.

Welldona does not guarantee results (donations, partnerships, contacts).

Yes, Welldona is available in French, Dutch and English.

For associations, it is strongly recommended to complete descriptions in all three languages to ensure optimal visibility.

If this is not done, the main language will be used for other languages.

The richer and more relayed your profile is, the greater your visibility will be.

No, Welldona does not manage donations. Each association remains responsible for its own collection systems.

However, you can add a link to your donations page in your profile to allow users to support your association.

Yes, depending on the chosen offer, you have the possibility to encode activities or events directly from your member area.

This information allows you to highlight your actions and give visibility to your initiatives.

Encoded activities are visible on the platform, particularly in the Activities section (https://www.welldona.com/en/activities) as well as on the home page where upcoming activities are presented.

The highlighting of associations (particularly in the logo carousel or in the "featured associations" section on the home page) depends on the solution chosen by the association.

These visibility elements are part of the features accessible from the BOOST offer and help strengthen the presence of associations on the platform.

Yes, it is possible to change your offer during the year.

When registering on the platform, you are asked to select a single main sector of activity. This choice helps structure the association's profile and facilitate its initial categorization.

Once registration is validated by the Welldona team and the profile is activated, it is then possible to add additional sectors of activity directly from the back office. Access to the back office: https://backoffice.welldona.com/en/dashboard

This flexibility allows associations to more faithfully reflect the diversity of their actions and improve their visibility to different platform users.

The profile remains visible online as long as the subscription is active.

If the subscription is canceled, or if the registration process has not been completed to the end, the profile will not be visible on the platform.

Videos are not hosted directly on Welldona. They must be published on an external platform (such as YouTube), then added via their URL in your profile.

The last added video is the one that will appear first on your page.

Adding videos is available on your back office from the BOOST offer.

From the SIGNATURE offer, video capsules are filmed by the Welldona team to highlight your association and strengthen your visibility on the platform.

Welldona provides a structured directory of reliable associations, allowing notaries, lawyers and experts to easily access centralized and verified information.

This tool facilitates their advisory mission, particularly in the context of transmission, donation or philanthropic projects. It offers them a clear vision of active associations, as well as simplified access to structured and comparable profiles.

The platform is thus a true reference tool for better guiding and supporting their clients in their decisions, whether estate, legal or related to societal commitment.

Professional profiles are accessible to notaries, lawyers as well as any expert involved in legal, estate or philanthropic support of clients or organizations.

Registration is done directly from the home page by clicking on the "Expert" button next to the "Join us" mention (or directly via the following url: https://www.welldona.com/en/join-us).

This allows you to create a professional profile and access the platform features adapted to this type of user.

It is important to use a professional email address, as this allows the Welldona team to verify that you are indeed a notary or lawyer.

Yes, verification is also performed for professional profiles to ensure the reliability of users on the platform.

Yes. When logged in, you can add associations to your favorites by clicking on the star icon located on each association's page. Your favorite associations are then directly accessible from your dashboard to facilitate your follow-up and recommendations to your clients.

Associations can be consulted directly from the home page or via the dedicated search section (https://www.welldona.com/en/associations).

The platform allows you to explore associations using different filters, particularly by sector of activity or type of cause. This makes it easier to identify associations that match your interests.

Each association has a detailed card presenting its mission, actions and news.

Yes.

via the buttons provided for this purpose on its profile.

Yes, you are free to discover and support multiple associations according to your affinities and the causes that matter to you.

Welldona complies with the General Data Protection Regulation (GDPR). Data is used only for account management, subscriptions and services offered.

You can consult the full policy on the page dedicated to data protection / privacy policy available on the site (https://www.welldona.com/en/cgu-rgpd).

The subscription can be canceled at any time, provided that a notice period of three months is respected before the annual renewal date. After this period, the subscription is renewed for a new period of one year.

The complete terms are detailed in the Terms of Use (ToU) accessible on the site (https://www.welldona.com/en/cgu-rgpd).

Any subscription period started is due in full and cannot give rise to a refund.

These conditions are also specified in the ToU (https://www.welldona.com/en/cgu-rgpd).

You can contact the Welldona team: [email protected] or via the "Contact" link accessible at the bottom right of the site.